Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

exx's avatar
exx
Explorer | Level 4
4 years ago
Solved

Smart sync on all computers ??

Hello, i have set on my office pc some folders like "online only" - i have copied inside some files and on my office pc size of the folder is 0 (this confirms that all files are really stored in t...
desktop
Download
sync
  • Mark's avatar
    Mark
    4 years ago

    Hi exx 

     

    You need to manually set the online only option on each device. There is no way of doing this centrally. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi exx, I hope you don’t mind me jumping in here. 

 

Is there any chance that there’s a third-party app or program on your computer, that’s accessing the folders/files you set as online-only? 

 

This would be one possible explanation as to why this is happening.

exx's avatar
exx
Explorer | Level 4
4 years ago

hi Nancy,

you are welcome...

no no other app or program....

just seems that dropbxo first want to dowonload all files to my laptop before "listenintg" to my  "online only" smartsync setting

i suppose that when i set it dropbox just stop to download files... instead it ignore my setting..


Luca

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey exx, how are you?

     

    When do you experience this issue? When you reboot your computer?

     

    Do you perhaps have an antivirus installed on your computer, that might also be looking into your Dropbox folder?

    • exx's avatar
      exx
      Explorer | Level 4
      4 years ago

      hi Hannah 

       

      no one of these scenerios

      no reboot no antivirus..

      i just turned on my laptop after some days and dropbox started to syncronize... but is was ignoring i set "only online" in smartsync option,.. dropbox still continued to download files and folders instead on just write name of files 

      regards

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi exx, is this in all folders in random locations, or for specific folders?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!