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iankeichi's avatar
iankeichi
Explorer | Level 4
11 months ago

"Something Went Wrong on Our End" when searching for a folder

I have seen many threads about this issue, and it seems like the prevailing recommendation from support is to try a different browser, try an incognito tab, and clear cache/cookies. I tried that to n...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

 Hey iankeichi - sorry to hear about this.

Is this happening with a specific folder of yours or all of them? Does it occur with files as well? 

Apart from that, can you please clarify if this persists on an incognito window with no extensions or plugins running?

If it does, I'd appreciate a screenshot of the error you're getting too. 

Thanks!

iankeichi's avatar
iankeichi
Explorer | Level 4
11 months ago

Hi Walter,

This is happening with files as well as folders. Here is an example of me searching for a file by name and the search not working, and the file itself.

Actually I cannot upload the screen shots because they are "not allowed." Why would that be? Common file type and they're both under 1mb. This is getting pretty out of hand. Is there an Dropbox service outage? The Dropbox status page shows all systems operational.

Thanks for helping me figure this out,

Ian

  • iankeichi's avatar
    iankeichi
    Explorer | Level 4
    11 months ago

    I have a screen recording https://www.dropbox.com/t/pZhrGFbTSp9KS6Ip

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Do you get  the same error when pasting your screenshot inside your reply box on another browser and/or after clearing your browser's cache as well, Ian? 

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