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RogerF's avatar
RogerF
Helpful | Level 5
7 years ago
Solved

"oops Something Went Wrong On Our End"

Hi.  I keep receiving the above message when trying to upload folders via the website.  Evreything was working fine for hours and then Upload stopped working.  I have plenty of space (1TB) and I'm working on a Mac via Firefox.  Never had this problem before.

Thanks

desktop
Error Messages
Storage space
Web
  • RogerF's avatar
    RogerF
    7 years ago

    Using the desktop application and it's working.  Obviously the files were too large.

    Thanks for being there.

     

    Moderator note: You can see more in regards to the upload file and folder limits here. 

8 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hi Roger, could you try switching browsers to see if this helps? 
     
    Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 
     
    Let me know how it goes!
  • RogerF's avatar
    RogerF
    Helpful | Level 5
    7 years ago

    Hi Jay,

    Didn't work with both Firefox and Safari with the settings you recommended.

    Everything was working fine earlier with Firefox and extensions running.  So, not sure what went wrong.

    Roger

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    How large is the folder you’re trying to upload? Are you able to upload folders with fewer files, or smaller sized files?
     
    Any info you can provide would be great!
  • RogerF's avatar
    RogerF
    Helpful | Level 5
    7 years ago

    A very small folder (442 KB) did upload.  Yesterday I uploaded folders with almost 2GBs without any problem.  A folder with 420 MB wont upload today. 

  • RogerF's avatar
    RogerF
    Helpful | Level 5
    7 years ago

    I am going to try re-installing DB.

  • RogerF's avatar
    RogerF
    Helpful | Level 5
    7 years ago

    Re-installed/upgraded DB and sill not working. :(

  • RogerF's avatar
    RogerF
    Helpful | Level 5
    7 years ago

    Using the desktop application and it's working.  Obviously the files were too large.

    Thanks for being there.

     

    Moderator note: You can see more in regards to the upload file and folder limits here. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Glad to hear you were able to resolve this matter!

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