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"Couldn’t load. Something went wrong on our end." error when trying to view my file online.
I just started doing this.
I uploaded a 151 mb photo and when i try to view it. I get this message.
I can view it with my Dropbox app on my desktop but cant view it online. I want to share but that's not going to do any good if they can't see the file.
Anyone know whats wrong?
Have you checked this list to make sure its not too large to preview? https://help.dropbox.com/view-edit/file-types-that-preview
Note that it also requires a paid for account to be able to preview some of these.
3 Replies
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- Mark
Super User II
Have you checked this list to make sure its not too large to preview? https://help.dropbox.com/view-edit/file-types-that-preview
Note that it also requires a paid for account to be able to preview some of these.
That's the problem. It's 150 mb. Thanks for the info
- Theresa
Community Manager
Hi katali and welcome to the Dropbox Community! 😊 I'm glad to see your query about previewing files on Dropbox web has been answered by our amazing Super User Mark.
By the way, I'm Theresa one of the Community Managers here at Dropbox 👩💻. I’m really curious about how people use Dropbox daily. 💡 If you’re open to sharing, I’d love to hear how you use Dropbox for your photos. 📸✨ Who knows, you might even discover some handy tips and tricks in our Photography Group here in the Community. 🖼🤝
Looking forward to hearing from you,
T 😸(Dropbox Community Manager)
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