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Forum Discussion

yeetandco's avatar
yeetandco
Explorer | Level 4
7 years ago

STILL can't get my Dropbox photos to show up in my Android gallery

I've read all the related forum posts dating back to 2012 with no avil.  Problem: I use dropbox mostly for photoshop files and JPG photos. I have many folders and subfolders with pictures and files...
Android
Export
Mobile
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi harleyandy, I hope you're well today!

 

I'm sorry to hear that you're having trouble with this and I'd like to help out as much as possible.

 

I've reached out to the email linked with your profile here so that we can look into some device specific info and troubleshoot further.

 

When you have the chance, please check your inbox for my message.

 

Thanks!

LukasKetner's avatar
LukasKetner
New member | Level 2
6 years ago
I am having a similar problem on my Galaxy S10+ even with single images. I do 'Save to device', and it doesn't show up in any folder. If I try again, it asks if I want to replace an existing file that is NOT there. I have to restart my phone EVERY TIME to get single pics to show up in my gallery, so multiple images is out of the question. I really don't want to migrate everything from Dropbox to another service, but I'm actively looking for a replacement that isn't Drive.
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey LukasKetner, thanks for joining us here!

     

    In order to have a better look into this with you, I've reached out to the email associated with your profile here.

     

    If you'd like to continue there, please check your inbox for my email when you have the chance and we'll take it from there.

     

    Thanks!

    • Chinol's avatar
      Chinol
      New member | Level 2
      6 years ago

      I've got exactly the same problem described above on my huawei p30 pro.

       

      Saving one photo at a time on my device onto "Camera" folder works fine, but saving multiple photos doesnt.

      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Just have a little update for everyone here!

         

        First of all thank you for all your reports here and going through some troubleshooting steps with us. Our dev team is aware of this issue and are looking into it.

         

        We'll make sure to keep you all posted here with any further updates that we receive on this, but in the meantime please don't hesitate to get back to me here with any other info or questions.

         

        Thank you!

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