Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

Ribenacurrent's avatar
Ribenacurrent
New member | Level 2
7 years ago
Solved

Stop Dropbox dialogue box from opening when I connect my phone to my laptop

Hi, 

I would like to stop Dropbox from opening a dialogue, pop-up box every time I connect my phone to my laptop. I have clicked on the buttons 'never for this device' and 'cancel' but it still keeps showing up every time. It stops me from downloading pictures from my phone as it continually pops up every second.

 

Thanks

  • Rich's avatar
    Rich
    5 years ago

    fhabermacher wrote:

    @Lusil, In my Dropbox Desktop version (Windows) there seems to be no (no more?) "Import" tab in these settings ...


    In the more recent releases the Import tab has been replaced with a Backups tab. This is where you'll find the options for Camera Uploads.

     

     

4 Replies

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there Ribenacurrent
     
    As a first step, could you please clarify if your AutoPlay Settings in your desktop app’s Import settings are set accordingly? 
     
    Spoiler
    You can check this by:
    1. Clicking on the Dropbox icon that’s next to your computer’s clock. 
    2. Selecting the gear icon that appears on your Notifications menu. 
    3. Going to Preferences…
    4. Navigating to the Import tab. 
    5. Clicking on Change AutoPlay Settings. 
    Let me know what you find!
  • fhabermacher's avatar
    fhabermacher
    Explorer | Level 4
    5 years ago

    @Lusil, In my Dropbox Desktop version (Windows) there seems to be no (no more?) "Import" tab in these settings, and no other obvious place for the "AutoPlay Settings". However, I have the same issue with the dialogue box. Any help with this?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 years ago

    fhabermacher wrote:

    @Lusil, In my Dropbox Desktop version (Windows) there seems to be no (no more?) "Import" tab in these settings ...


    In the more recent releases the Import tab has been replaced with a Backups tab. This is where you'll find the options for Camera Uploads.

     

     

  • fhabermacher's avatar
    fhabermacher
    Explorer | Level 4
    5 years ago

    Thank you, that helped! As far as I understand, this actually mainly links to Window's own Auto Play settings, which one could alternatively also access directly through the general Windows menu.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!