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dmease001's avatar
dmease001
Helpful | Level 6
3 years ago
Solved

Stopped working end of September 2023

I am SO frustrated with Dropbox.  It was working fine until September 25, 2023, and since then I CANNOT get it to work!  I do NOT want to sign up for paid plans especially since I'm supposed to have ...
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  • dmease001's avatar
    dmease001
    3 years ago
    I think itā€™s finally working again so we can consider the issue closed.
    Thanks!
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Is it possible that it's not running on your computer normally then dmease001? 

 

Have you tried relaunching it from your apps folder? 

dmease001's avatar
dmease001
Helpful | Level 6
3 years ago

Still no luck!

But, I do have a notification from Dropbox that says:

 

"Dropbox for macOS on File Provider is now ready

As part of this update, your Dropbox folder and files will move to a new secure location on this Mac.

You'll continue to have access to your Dropbox files during this process."

 

Is this UPDATE part of the problem that I'm having???

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey dmease001, the update shouldn't be related to the issue.

     

    From what I can understand from your description of the issue, the Dropbox app on your Mac is not syncing.

     

    You should have gotten this notification about the upgrade on the Dropbox icon that's currently located in your menu bar, right?

     

    Can you hover your mouse over this Dropbox icon? This should give you the version and sync status of the app.

     

    As for the website, if you login to dropbox.com with your account credentials, you should see your Dropbox files on this page.

     

    Do you see current versions of your files there or just what you see on your phone?

    • dmease001's avatar
      dmease001
      Helpful | Level 6
      3 years ago

      When I hover over the icon it says:

      Dropbox 184.4.6543

      Up to date

       

      When I opened Dropbox with the link you provided, the files are still the old ones from on or before Sep 25 2023.

       

      What do I do now?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for checking, dmease001!

         

        Can you please close the Dropbox app, then relaunch it from your applications folder and then check the sync status again, to see if that helped?

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