Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

we5kings's avatar
we5kings
New member | Level 2
2 months ago

Suddenly can't access files I've been using for years on Dropbox

Word Files saved to dropbox are not accessible as Word documents - Error indicates they may be corrupt.  I have to go into dropbox.com to open them.  Then must download and make editable.  What's goi...
Error Messages
File access
Preview
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey there we5kings - sorry to hear you're having issues with this.

Can you please clarify your device's OS version and send me a screenshot of the exact error you're getting when trying to open your MS Word docs?

Thank you! 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!