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Sync icons missing in the Dropbox folder in Finder
I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had this issue before. The files are showing up as synced in the taskbar and online and across devices, but there are no green check icons in Finder.
Published solutions to this problem (uninstall / reinstall Dropbox; restart computer; force-quit Finder; check that OneDrive or other overlay programs are not running) have not worked for me. Help?? Programs running are Google Chrome and Microsoft Word. MacOS Monterey 12.3.1 / Dropbox v147.4.4800. I have the Basic plan.
For anyone still experiencing the issue after following the above instructions —
You also need to quit Dropbox from the Menu Bar (and force-quit any Dropbox processes that don't automatically disappear from Activity Monitor after you've waited 20-30 seconds) in order to see these Dropbox in-Finder sync icons re-appear.And then after Relaunching Finder, then re-open Dropbox.
Just tested this on macOS Sonoma 14.4 (23E214) ✅
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- Walter
Dropbox Community Moderator
Hey weiskott, sorry to jump in here, but could you maybe try installing the desktop app on a newly created OS profile on your computer and let us know if you notice any difference?
@megan yes, I followed all steps.
It seems related to updates to the OS and the Dropbox app.
A lot of functionality has changed, so I am not even sure this is a bug or that the icons are simply no longer part of the integration.
- Megan
Hi weiskott, can you also try the following?
Click on the Apple logo located at the top-left of the screen.
Click on System Preferences.
Click on Extensions.
Click on Finder Extensions.
Only leave Dropbox Finder Integration ticked.
Once this is completed suggest to close the window.
Click one more time on the Apple logo at the top-left of the screen.
Click on Force Quit.
Look for Finder on the list.
Click on Finder then Relaunch. Today it started working again as expected!
😄
I confirm the chosen solution works for me too. Thank you Megan!
I suspect that the culprit may be Adobe's Core Sync Helper - I am not using Adobe Cloud for file syncing (as I have Dropbox 😉) so I could safely disable it.
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