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weiskott's avatar
weiskott
Helpful | Level 6
4 years ago
Solved

Sync icons missing in the Dropbox folder in Finder

I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had th...
desktop
Download
Dropbox Basic
sync
  • Megan's avatar
    Megan
    4 years ago

    Hi weiskott, can you also try the following?

    Click on the Apple logo located at the top-left of the screen.
    Click on System Preferences.
    Click on Extensions.
    Click on Finder Extensions.
    Only leave Dropbox Finder Integration ticked.
    Once this is completed suggest to close the window.
    Click one more time on the Apple logo at the top-left of the screen.
    Click on Force Quit.
    Look for Finder on the list.
    Click on Finder then Relaunch.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi GuZ, welcome to our Community!

 

Have you tried the steps mentioned throughout this thread? 

 

Also, weiskott, do you still face the same behavior on your end? 

GuZ's avatar
GuZ
Explorer | Level 4
4 years ago

@megan yes, I followed all steps.

It seems related to updates to the OS and the Dropbox app.

A lot of functionality has changed, so I am not even sure this is a bug or that the icons are simply no longer part of the integration.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi GuZ! 

     

    Can you let me know the version of the app that you have installed on your end? 

     

    Also, feel free to send me a screenshot of the visual you see in your Dropbox folder. Thanks! 

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