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Ben Wentzel's avatar
Ben Wentzel
Helpful | Level 5
3 years ago
Solved

Sync Issues "couldn't download. in the file info unselect the locked checkbox"

My dropbox is stuck on a syncing issue on Mac OS Mojave 10.14.6 / Dropbox version v185.4.6054   It shows 97 files left to sync but there is an error that says "couldn't download. unselect the locke...
  • Ben Wentzel's avatar
    Ben Wentzel
    3 years ago

    Hi Megan.  I'm happy to say that after many hours waiting for it to re-sync the problem appears to have been resolved. It seems that fixing the hard links alone was not enough but fixing the permissions was what seemed to do the trick. Thank you so much for you assistance. 

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