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Alan41's avatar
Alan41
Explorer | Level 4
5 years ago
Solved

Sync problems on Android

I'm having trouble with a file in my Dropbox which I frequently amend. If I download it to my WIN10 account there is no problem - the latest version is brought up, and if I amend it the latest versio...
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  • Walter's avatar
    Walter
    5 years ago
    In that case, could you try reinstalling both the Word app and our own mobile app on your Android device, Alan?

    Maybe that will do the trick!

    In case it doesn't though, you could try disabling the file's password protection and set it anew to see if it makes any difference. 

    Let me know how you get on!
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
In that case, could you try reinstalling both the Word app and our own mobile app on your Android device, Alan?

Maybe that will do the trick!

In case it doesn't though, you could try disabling the file's password protection and set it anew to see if it makes any difference. 

Let me know how you get on!
Alan41's avatar
Alan41
Explorer | Level 4
5 years ago

Thank you Walter , I reinstalled Word and that seems to have done the trick. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Glad to hear this helped, Alan.

    See you around the Community and take care!

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