Forum Discussion

ABC_999's avatar
ABC_999
Explorer | Level 3
3 years ago

Syncing doesn't work. A few files change and hours later they still haven't showed up to the web.

I wanted a solution to have files backed up online (typical dropbox) but I also  have certain files (a few handfuls) I need always available when I am offline (off the internet). I am often offline f...
desktop
Mac
Preview
Web
ABC_999's avatar
ABC_999
Explorer | Level 3
3 years ago
Still not receiving any help for this problem.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi ABC_999, just checking in with you, to let you know that I was able to locate your ticket number on our system. 

 

It seems that the case has been escalated to our Specialized agents, in order for them to have a closer look into this, and identify what's happening. Hang tight, and if you need anything else, please let me know!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!