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radicaledward's avatar
radicaledward
Helpful | Level 5
5 months ago

The Dropbox desktop app is slow when navigating my Dropbox folder or viewing files on Windows 11

Device Custom desktop - AMD Ryzen 9 5900X - 64GB RAM - Samsung SSD 980 PRO 1TB Operating System/Browser (if using the web) Windows 11 Pro 24H2 Dropbox App Version/Browser Version ...
desktop
File access
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey there radicaledward - thanks for bringing this to our attention and I appreciate all the details you've shared with us.

Since you've already done some troubleshooting, could you try an advanced reinstall and let me know how it goes?

Otherwise, you could also try creating a new OS profile on your computer and trying to install and run the Dropbox desktop app there to see if you get the same behavior.

In any case, please keep us posted!

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