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radicaledward's avatar
radicaledward
Helpful | Level 5
5 months ago

The Dropbox desktop app is slow when navigating my Dropbox folder or viewing files on Windows 11

Device Custom desktop - AMD Ryzen 9 5900X - 64GB RAM - Samsung SSD 980 PRO 1TB Operating System/Browser (if using the web) Windows 11 Pro 24H2 Dropbox App Version/Browser Version ...
desktop
File access
windows
radicaledward's avatar
radicaledward
Helpful | Level 5
5 months ago

Ok, so I gave it a shot and it definitely works properly in the new profile. I don't have anything syncing or backing up files though. The only things I have running in the background are:

  1. Malwarebytes v5.3.5.204
    2. NVIDIA App v11.0.4.526
    3. CyberPower PowerPanel Personal v2.6.1
    4. PowerToys v0.92.1
    5. Bluetooth Devices
    6. Windows Security
    7. Canon MF Network Scan Utility v1.03
    8. Macrium Reflect UI Watcher
    9. Dropbox v229.4.5197
    10. FortiClient VPN v7.4.3.1790

Nothing I can think of that would interfere with Dropbox, or am i wrong?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Thanks for the update, radicaledward, I'm glad to see it works on your new user profile.

    To find out what could be causing this, can you turn off any third party apps, like Walter recommended (including your security apps, antivirus etc.) to see if that makes any difference?

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