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radicaledward's avatar
radicaledward
Helpful | Level 5
5 months ago

The Dropbox desktop app is slow when navigating my Dropbox folder or viewing files on Windows 11

Device Custom desktop - AMD Ryzen 9 5900X - 64GB RAM - Samsung SSD 980 PRO 1TB Operating System/Browser (if using the web) Windows 11 Pro 24H2 Dropbox App Version/Browser Version ...
desktop
File access
windows
radicaledward's avatar
radicaledward
Helpful | Level 5
5 months ago

I tried, no dice. I disabled Malwarebytes, CyberPower, PowerToys, Canon, and FortiClient. I saw ExpressVPN had some services running in the background too so i uninstalled that. Not sure what else could be interfering. But even so, if i create a new profile those should be running by default in the background too.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

I see, thanks for the update MarkDawes 

Do you happen to have any 3rd party apps that might be monitoring, backing up or syncing your files running on your computer?

If you don't mind, you could also try creating a new OS profile on your computer and trying to install and run the Dropbox desktop app there. 

Keep us posted anyhow!

  • MarkDawes's avatar
    MarkDawes
    Helpful | Level 5
    5 months ago

    Ok, I'll see if I can speak to IT and see if we can do that (OS Profile).

    In the meantime in case it helps at all, if within file explorer I find my C: drive I can click into which ever folder tree I wish within the right hand pane, up and down no issues, into hidden file areas within the user etc, and it is super responsive with no delays.  Any files opened from those directories (including one drive, iCloud and google drive syncs) open without any delays.

    However the moment I click on a dropbox folder (whether company or private account related) everything just stops and slows down to a crawl, and if you then want to open a actual file then that is even slower again....

    I'm only raising this as if this was related to a third party app then I would have expected such app to be behaving consistently across the whole drive, which they do apart from the dedicated drobox folders !!

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