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radicaledward's avatar
radicaledward
Helpful | Level 5
5 months ago

The Dropbox desktop app is slow when navigating my Dropbox folder or viewing files on Windows 11

Device Custom desktop - AMD Ryzen 9 5900X - 64GB RAM - Samsung SSD 980 PRO 1TB Operating System/Browser (if using the web) Windows 11 Pro 24H2 Dropbox App Version/Browser Version ...
desktop
File access
windows
radicaledward's avatar
radicaledward
Helpful | Level 5
5 months ago

MarkDawes​ Thank you for the suggestion of using the sidebar. It totally navigates just fine that way. But something about using the normal way is super slow. I also did what you did and tried installing the Store version which is a different version but uses the Windows Cloud API to no success.

Walter​ I did not notice any difference when i disabled/uninstalled anything when i was on my original profile.

MarkDawes's avatar
MarkDawes
Helpful | Level 5
5 months ago

Additional note and work around is that navigating from within an app (e.g. excel, word or outlook if using office) doesn't suffer with any delays at all.

So for example to open an excel file that is located many layer depths down a directory tree open excel and then use the open command and then browse from within Excel itself to very quickly navigate to the file and open with no delays.

The delay seems to be 100% linked to File Explorer and right hand file panel activity.... 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    HI MarkDawes, could you try temporarily quitting the Dropbox desktop application, and then try to navigate the Dropbox folder and let me know if the issue persists?

    • MarkDawes's avatar
      MarkDawes
      Helpful | Level 5
      4 months ago

      Hi Jay,  

      The issue persists even with Dropbox application not running.

      In addition, please can someone point me the right direction of how to disable "beta" as we can't find an "opt out" option within our IT Admin portal, as when we install the latest stable release, the next day Dropbox re-installs and updates with the Beta version...

      Note however (as mentioned above) that the issue persist regardless of whether we are running a Stable or a beta version of the app.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 months ago

        Just for clarification, are you on a Dropbox team, or are you using a personal account?

        For Dropbox team admins, they can change these early access/beta settings for the team by following these steps.

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