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radicaledward's avatar
radicaledward
Helpful | Level 5
5 months ago

The Dropbox desktop app is slow when navigating my Dropbox folder or viewing files on Windows 11

Device Custom desktop - AMD Ryzen 9 5900X - 64GB RAM - Samsung SSD 980 PRO 1TB Operating System/Browser (if using the web) Windows 11 Pro 24H2 Dropbox App Version/Browser Version ...
desktop
File access
windows
radicaledward's avatar
radicaledward
Helpful | Level 5
4 months ago

Jay​ Walter​ Any other suggestions to try? It seems like MarkDawes​ kinda high-jacked my thread and now you guys stopped helping me. Last Walter asked to create a new profile and I did that and it worked fine but still didn't work in my main profile. He asked me to uninstall or disable programs in my main profile, it didn't work. What else can i try?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Since it worked on a brand new OS profile on your computer, it means that there's some sort of misconfiguration, setting, policy, or permission restriction that is affecting the original profile radicaledward 

    I'd make sure it's not caused by any 3rd party app, program or service on your computer by temporarily disabling them ALL (one by one) and running tests to check which one is affecting your original OS profile. 

    Keep us posted anyhow!

    • cooperarchitects's avatar
      cooperarchitects
      Explorer | Level 3
      4 months ago

      I am having the same problem accessing Dropbox folders via my Windows 11 PC as I have done since using Dropbox cloud to store my files many years ago.  I did most of the things listed in the thread ahead of this and found that I can avoid the delay in opening a folder by accessing the file I want to work on via the application.

      This started after the latest update for Windows 11 was added to my PC.  By the way, this does not occur when accessing Dropbox folders on my MacBook Pro.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 months ago

        Hi cooperarchitects, if you're also experiencing similar issues, and have followed all the current troubleshooting steps in the thread, I'd recommend contacting the support team directly for them to investigate further.

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