Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

radicaledward's avatar
radicaledward
Helpful | Level 5
5 months ago

The Dropbox desktop app is slow when navigating my Dropbox folder or viewing files on Windows 11

Device Custom desktop - AMD Ryzen 9 5900X - 64GB RAM - Samsung SSD 980 PRO 1TB Operating System/Browser (if using the web) Windows 11 Pro 24H2 Dropbox App Version/Browser Version ...
desktop
File access
windows
TheFrase's avatar
TheFrase
New member | Level 2
4 months ago

File Explorer is painfully slow to open files. And in some cases does not open at all. However if I access the file through the application eg. Excel, Powerpoint or Acrobat the speed is OK. Seems to be a problem with the interaction between File Explorer and Dropbox does anybody have any ideas what is going on?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey TheFrase - sorry to hear you're having issues with this. 

    Could you please let us know your device's exact OS version, and the version/status of the Dropbox desktop app as shown in your system tray/taskbar?

    Also, do you happen to have any 3rd party apps that might be monitoring, syncing or backing up your files running on your computer?

    Let us know more and we'll take it from there.  

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 months ago

    Is it worth checking out this thread to see if its relevant? If it is post on that one to flag another person having the issue. 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!