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The Photos page is changing...
I've just seen the banner that says "The Photos page is changing on 30 June 2017 but your pictures will stay safe in your Dropbox account. Learn more". The gist is that they are removing the final re...
Hi everyone,
Thanks again for your continued feedback on our upcoming changes.
I wanted to let you know that we've heard your concerns about how difficult it is to preserve your album structures in Dropbox. Our engineers have created a simple album export tool to help make this process easier. It's available starting today at the following URL:
www.dropbox.com/photos/album_download
The tool will allow you to download your albums to your desktop as .zip files. Please note that you'll be downloading a new copy of your photos, not moving them, so the photos will still exist in your Dropbox in the original location you saved them.We hope this tool will help alleviate some of the frustration that some of you have reported in this thread. If you have any problems using the tool, feel free to contact us via www.dropbox.com/support.
Regards,
Richard
Rich
Super User II
Super User II
Mike H.57 wrote:
As far as I can tell Rich is just a user (although a "Super User") like you. So he probably doesn't know the answers to all of your questions. Dropbox employees are tagged as "Dropboxer"
Yes, exactly.
Simone C.9 wrote:
I do not really understand the "Super User" title
Super Users are basically the moderators of the forum. We volunteer our time here, answering questions and providing help to other users like ourselves, directing people to open tickets where necessary, and generally try to keep things moving along in a civil manner. We are not employeed by Dropbox. We sometimes get early updates from the Dropboxers so that we'll be prepared to answer questions, but in many cases we're in the same position that you are; waiting for answers.
Simone C.9 wrote:
but it appears it has been marked by another "Super User" as solved, and that "Super User" Rich has merged all threads into one, including the new one I started as "Chapter 2, not solved"
It was marked as solved, but not by either of us. It was Dropbox that did so, simply to put the Dropboxer's reply to the top of the thread, as mentioned here and here. There is no other intent here than to make the post visible to anyone that opens the thread.
I did merge multiple related topics into this one so that the discussion wouldn't become fragmented. A single thread is easier to follow and maintain. Multiple threads end up having the same people posting in each one, posting the same information multiple times, cross-posting to say "I posted there over there too", etc. It serves no useful purpose.
Simone C.9 wrote:
explain to us all how a non Dropbox employee, albeit a "Super User" like yourself is able to take control of these threads, mark them as "Solved" and "Accepted" when they are not?
As stated above, Mark and I do not mark threads such as this as solved. That's up to Dropbox or the original poster of a thread. We can, however, merged and move topics, remove spammers, etc. Basically, simple moderation tasks to keep the forums flowing smoothly.
Hopefully that answers you questions about the Super Users.
Thanks Rich and Mark for that clarification. As you have a close relationship with DROPBOX and have direct contact with them, something we as normal users do not have, can you tell us or give us an idea as to when or if we are likely to receive replies to the multitude of questions raised by various users on this topic and what the likelhood is of either the photo albums being retained, or , if not, a practical solution ie Dropbox do the hard work and save everyone here weeks of work and move our current albums into folders for us?
Your experienced advice/opinion would be much appreciated.
- RichYou're welcome, Simone.
This is one of those cases where we're in the same position as you. We're waiting for more information from Dropbox on this one. We know that they're watching the thread and are taking into account all of your comments, but that's it. We don't know when they'll make another reply. It would be very helpful if there were a way to test the new interface in advance so users have time to find another solution if it doesn't work for them. I'm not sure how to pull that off, but I work for a company with high traffic sites. We always get to test new functionaliy in a before it goes live.
Great idea. I've beta-tested for Windows before and would be happy to participate in a beta-testing community for Dropbox. Soliciting members of this forum would be a natural fit for the folks at Dropbox.
I would be surprised if Dropbox hasn't been doing user studies on this before they decided on such a drastic change. If they didn't, they really should. I would be willing to beta test this as well as long as nothing changes permanently with my data.
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