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katsuko's avatar
katsuko
New member | Level 2
2 years ago
Solved

The "Tab Position Changed" pop-up doesn't disappear in the mobile app on Android

I'm using an Android app. From a certain time, every time I launched the app, a pop-up saying "Tab position changed" appeared. There is one more action on the screen, which is very annoying. How do I...
Android
Dropbox Basic
Error Messages
Mobile
  • Walter's avatar
    Walter
    2 years ago

    Hi there katsuko - sorry to hear about this.

     

    Can you please clear the app's cache and let me know if you still get this notification? To this please follow these steps: 

     

    1. Open the Dropbox Android app.
    2. Tap the menu icon in the top left. 
    3. Select Settings. 
    4. Select Clear cache.

    Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.

     

    If the issue persists, please send us a screenshot so that we can have a visual too. 

     

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there katsuko - sorry to hear about this.

 

Can you please clear the app's cache and let me know if you still get this notification? To this please follow these steps: 

 

  1. Open the Dropbox Android app.
  2. Tap the menu icon in the top left. 
  3. Select Settings. 
  4. Select Clear cache.

Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.

 

If the issue persists, please send us a screenshot so that we can have a visual too. 

 

Thanks!

katsuko's avatar
katsuko
New member | Level 2
2 years ago

Thank you for your reply.
As you suggested, I cleared the cache and launched the app, and the popups no longer appear.
Thank you so much!

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