Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

jschlade's avatar
jschlade
Helpful | Level 6
8 years ago
Solved

There was an error downloading your file.

Hello,

 

I'm looking at my version history for a file and I can't download it? I can restore it, but I can't download it?

 

Why? Here's the picture of what I see. I don't matter what date I choose.

 

 

[Personal Information removed]

Download
Error Messages
  • jschlade's avatar
    jschlade
    8 years ago

    For anyone else who runs into this issue. Trying doing this from you're home network vs work network.

     

    You're work network could be doing something to interfer with the download request.

     

    This was my issue. My work network is causing this problem.

     

    Anyway hopefully this helps someone else out.

     

     

     

    [This thread is now closed. If you have a similar or new question, you can ask here]

5 Replies

Replies have been turned off for this discussion
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 years ago
    The version you're trying to download... when was it last edited? I don't mean the edit you made today. I'm referring to the previous edit of the version you're attempting to download.

    Also, have you tried in another browser yet?
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Hey jschlade - did you get the chance to work on Rich's suggestions - is this persistent on other browsers as well? 

     

    Thanks in advance for keeping us posted. 

  • jschlade's avatar
    jschlade
    Helpful | Level 6
    8 years ago

    I have lots of saved versions of this file. Randomly I'll pick a version. In every attempt, download DOESN'T work. Restore does. I tried Firefox and it doesn't even give me an error. At least Chrome gives me an error.

     

    This just doesn't work! Is this just me and my version histroy for this file? Can someone who works at Dropbox please look into this!?

     

    Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Thanks for letting me know jschlade!

     

    I have located your support ticket with our team and provided you with an update via email. We can take it from there now, if you don't mind.

     

    Will be waiting for your response to have a better look into this. 

     

    Thanks!

  • jschlade's avatar
    jschlade
    Helpful | Level 6
    8 years ago

    For anyone else who runs into this issue. Trying doing this from you're home network vs work network.

     

    You're work network could be doing something to interfer with the download request.

     

    This was my issue. My work network is causing this problem.

     

    Anyway hopefully this helps someone else out.

     

     

     

    [This thread is now closed. If you have a similar or new question, you can ask here]

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!