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TRabb's avatar
TRabb
Helpful | Level 5
8 years ago
Solved

There was an error downloading your file

Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.
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  • Jane's avatar
    Jane
    8 years ago
    Thanks for your swift reply on our discussion here TRabb!
     
    Iā€™d like to further investigate whether Iā€™m getting the same behavior when I try the same steps as you do through our Official channel. For that reason & in order to investigate having all our tools available, Iā€™ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my email & Iā€™ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & Iā€™ll be awaiting your next reply!
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there (jigi), while the issue reported on this discussion back in October has now been resolved for the ones affected (& they have been notified via our Official Support channel by the specialized team that investigated the discrepancy), Iā€™m wondering what this looks like on your end. Is it similar to what the OP on this conversation described? Have you tried any of the troubleshooting suggested on the first page of this thread incidentally? 
 
Any detail you could include on this discussion would be very helpful & rest assured that Iā€™m here to help you on that as much as possible; I understand that being unable to perform an action isnā€™t ideal however Iā€™m here to work towards a viable solution! 
TRabb's avatar
TRabb
Helpful | Level 5
7 years ago
Totally agree with Jane. While the issue did take some time to resolve, the customer service and technical support teams did work on it until there was a resolution. Compared to similar organizations, I was very impressed with their dedication and communication throughout the process.
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    I appreciate your feedback (TRabb); have a grand rest of your day! :slight_smile:

  • fadyzkria's avatar
    fadyzkria
    New member | Level 2
    7 years ago

    i am having the same error. have you found a solution?

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey there (fadyzkria), thanks for the screenshot, it has been really helpful! Kindly bear in mind that you should be able to download files &/or folders from our website as long as the content is less than 20 GB in total size. In other words, youā€™re currently unable to download the file you need because itā€™s ~87 GBs. A viable alternative to get going with the download would be syncing the file in question to your desktop using the Dropbox client instead. 
     
    I hope that this is helpful to you & please do let me know here if you have any additional questions or thoughts & itā€™ll be a pleasure to further clarify! 
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi stinkgrenadestudios; how are you today?

     

    If you're still having issues with downloading your files, can you please send us a screenshot of the error(s) you get so we can advise further?

     

    Thanks!

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