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TRabb's avatar
TRabb
Helpful | Level 5
8 years ago
Solved

There was an error downloading your file

Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.
Download
Error Messages
File access
  • Jane's avatar
    Jane
    8 years ago
    Thanks for your swift reply on our discussion here TRabb!
     
    I’d like to further investigate whether I’m getting the same behavior when I try the same steps as you do through our Official channel. For that reason & in order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & I’ll be awaiting your next reply!
TRabb's avatar
TRabb
Helpful | Level 5
7 years ago
Totally agree with Jane. While the issue did take some time to resolve, the customer service and technical support teams did work on it until there was a resolution. Compared to similar organizations, I was very impressed with their dedication and communication throughout the process.
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago

I appreciate your feedback (TRabb); have a grand rest of your day! :slight_smile:

  • fadyzkria's avatar
    fadyzkria
    New member | Level 2
    7 years ago

    i am having the same error. have you found a solution?

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey there (fadyzkria), thanks for the screenshot, it has been really helpful! Kindly bear in mind that you should be able to download files &/or folders from our website as long as the content is less than 20 GB in total size. In other words, you’re currently unable to download the file you need because it’s ~87 GBs. A viable alternative to get going with the download would be syncing the file in question to your desktop using the Dropbox client instead. 
     
    I hope that this is helpful to you & please do let me know here if you have any additional questions or thoughts & it’ll be a pleasure to further clarify! 

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