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Forum Discussion

TRabb's avatar
TRabb
Helpful | Level 5
8 years ago
Solved

There was an error downloading your file

Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.
Download
Error Messages
File access
  • Jane's avatar
    Jane
    8 years ago
    Thanks for your swift reply on our discussion here TRabb!
     
    Iā€™d like to further investigate whether Iā€™m getting the same behavior when I try the same steps as you do through our Official channel. For that reason & in order to investigate having all our tools available, Iā€™ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my email & Iā€™ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & Iā€™ll be awaiting your next reply!
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there (jigi), while the issue reported on this discussion back in October has now been resolved for the ones affected (& they have been notified via our Official Support channel by the specialized team that investigated the discrepancy), Iā€™m wondering what this looks like on your end. Is it similar to what the OP on this conversation described? Have you tried any of the troubleshooting suggested on the first page of this thread incidentally? 
 
Any detail you could include on this discussion would be very helpful & rest assured that Iā€™m here to help you on that as much as possible; I understand that being unable to perform an action isnā€™t ideal however Iā€™m here to work towards a viable solution! 
yelgarhy's avatar
yelgarhy
New member | Level 2
7 years ago
I have the same problem tried all steps previously requested on this post and it seems a problem with all files on my folder can you please send me an email to share a link
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey yelgarhy, thanks for checking in with us! As Iā€™d like to expedite matters for you, Iā€™ve located your latest open request on our system & Iā€™ve already sent you a brief message back. 
     
    Whenever you find some time, please check your inbox for my email if youā€™d like to work on that with me & Iā€™ll make sure to promptly get back in touch with you soon. Iā€™m looking forward to hearing back from you! 

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