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TRabb's avatar
TRabb
Helpful | Level 5
8 years ago
Solved

There was an error downloading your file

Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.
Download
Error Messages
File access
  • Jane's avatar
    Jane
    8 years ago
    Thanks for your swift reply on our discussion here TRabb!
     
    I’d like to further investigate whether I’m getting the same behavior when I try the same steps as you do through our Official channel. For that reason & in order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & I’ll be awaiting your next reply!
yelgarhy's avatar
yelgarhy
New member | Level 2
7 years ago
I have the same problem tried all steps previously requested on this post and it seems a problem with all files on my folder can you please send me an email to share a link
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey yelgarhy, thanks for checking in with us! As I’d like to expedite matters for you, I’ve located your latest open request on our system & I’ve already sent you a brief message back. 
 
Whenever you find some time, please check your inbox for my email if you’d like to work on that with me & I’ll make sure to promptly get back in touch with you soon. I’m looking forward to hearing back from you! 

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