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TRabb's avatar
TRabb
Helpful | Level 5
8 years ago
Solved

There was an error downloading your file

Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.
Download
Error Messages
File access
  • Jane's avatar
    Jane
    8 years ago
    Thanks for your swift reply on our discussion here TRabb!
     
    I’d like to further investigate whether I’m getting the same behavior when I try the same steps as you do through our Official channel. For that reason & in order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & I’ll be awaiting your next reply!
magdyfifa's avatar
magdyfifa
Explorer | Level 4
7 years ago

same problem i have  i would be crazy

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey magdyfifa, thanks for pinging us here! 
 
If that’s okay with you, could you give my suggestions on the first page of this thread a go when you have some spare time? 
 
If switching browsers doesn’t have the error message squared away, could you let me know a bit more info on the steps you’re following? 
 
Thanks again! 
  • bassplr19xx's avatar
    bassplr19xx
    Explorer | Level 3
    6 years ago

    I'm having the same issue in chrome, inogito and not, recently cleared cache - however, does work if FF?

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