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TRabb's avatar
TRabb
Helpful | Level 5
8 years ago
Solved

There was an error downloading your file

Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.
Download
Error Messages
File access
  • Jane's avatar
    Jane
    8 years ago
    Thanks for your swift reply on our discussion here TRabb!
     
    I’d like to further investigate whether I’m getting the same behavior when I try the same steps as you do through our Official channel. For that reason & in order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & I’ll be awaiting your next reply!
TRabb's avatar
TRabb
Helpful | Level 5
7 years ago
Totally agree with Jane. While the issue did take some time to resolve, the customer service and technical support teams did work on it until there was a resolution. Compared to similar organizations, I was very impressed with their dedication and communication throughout the process.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi stinkgrenadestudios; how are you today?

 

If you're still having issues with downloading your files, can you please send us a screenshot of the error(s) you get so we can advise further?

 

Thanks!

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