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TRabb's avatar
TRabb
Helpful | Level 5
8 years ago
Solved

There was an error downloading your file

Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.

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  • Jane's avatar
    Jane
    8 years ago
    Thanks for your swift reply on our discussion here TRabb!
     
    I’d like to further investigate whether I’m getting the same behavior when I try the same steps as you do through our Official channel. For that reason & in order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & I’ll be awaiting your next reply!

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  • bassplr19xx's avatar
    bassplr19xx
    Explorer | Level 3
    6 years ago
    I was updated prior to today, however, I just updated the latest today
    Google Chrome is up to date
    Version 81.0.4044.92 (Official Build) (64-bit)
    I am able to DL with FF and am able to save to my dropbox, but I don't want to do either of those.
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for the info bassplr19xx!

     

    Since the issue is just occurring in Chrome, it points to something specific within that browser.

     

    I can suggest trying temporarily disabling your browser extensions one at a time and trying to download a file in between to see if you still get the error message.

     

    If you're successful after disabling a specific extension, then this could be what is interfering with the action.

     

    Otherwise, I can suggest to try resetting your browser to its default settings. You can check out this article for the steps and some more info before you do so.

     

    Let me know if this helps!

  • stinkgrenadestudios's avatar
    stinkgrenadestudios
    New member | Level 2
    6 years ago

    I'm having the same issues.

     

    Tried multiple browsers, clearing cache, incognito mode - none of it works. 

     

    how can i download my files?? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi stinkgrenadestudios; how are you today?

     

    If you're still having issues with downloading your files, can you please send us a screenshot of the error(s) you get so we can advise further?

     

    Thanks!

  • bassplr19xx's avatar
    bassplr19xx
    Explorer | Level 3
    6 years ago
    Dropbox didn't like me downloading with a VPN

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