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damsel in distress's avatar
damsel in distress
Explorer | Level 3
2 years ago

"There was an error while opening this document. The path doesn't exist"

Hi. I use Dropbox app installed by my office on Windows 11. But most pdf documents are unable to be opened and it will states "There was an error while opening this document. The path doesn't exist"....
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there damsel in distress - sorry to hear you're having issues with this.

 

Can you please let me know if the files that are giving you this error are online only or available offline to your computer?

 

Could you maybe send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, are you able to preview those files normally on our website?

 

Keep me posted! 

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