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There's a brown box next to my PDF files and I can't access them.
There is a small file box icon next to the PDF file. Never saw this before. None of my PDF files are opening.
The message is " the file cannot be accessed by the system". I am a real estate broker ...
Any chance I could get some help fixing this issue? I really need to have access to my files.
Thank you
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Carola11, thanks for the added info and visual!
The folder icon you're noticing there is not coming from Dropbox, but probably a third party app, most likely OneDrive. You can find our syncing icons here.
Also, if you're indeed running 3rd party apps that are monitoring, syncing or backing up your files, have you tried closing them one by one to see if it makes any difference?
Hi, it still is not working. You said it is not Dropbox, yet it only affects the PDF files in DropBox.
PLease help!
- Mark
Super User II
Carola11 wrote:
Hi, it still is not working. You said it is not Dropbox, yet it only affects the PDF files in DropBox.
PLease help!
It isnt a Dropbox issue. It is a OneDrive issue. That icon is from their software. It means THAT is what is linking to the files, not Dropbox.
You have almost certainly got both OneDrive and Dropbox syncing the same folders which isn't possible.
To sort you need to take off the OneDrive link, but, make sure everything has downloaded first.
I ma sorry, but I ma not that tech savi and do not know how to do that. Are there step by step instructions or a video I could watch to help me. I am 68 yrs old and still working in real estate. Now I need my files and I can not open them. Thank you.
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