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There's a brown box next to my PDF files and I can't access them.
There is a small file box icon next to the PDF file. Never saw this before. None of my PDF files are opening.
The message is " the file cannot be accessed by the system". I am a real estate broker ...
Mark
Super User II
Super User II
Carola11 wrote:
Hi, it still is not working. You said it is not Dropbox, yet it only affects the PDF files in DropBox.
PLease help!
It isnt a Dropbox issue. It is a OneDrive issue. That icon is from their software. It means THAT is what is linking to the files, not Dropbox.
You have almost certainly got both OneDrive and Dropbox syncing the same folders which isn't possible.
To sort you need to take off the OneDrive link, but, make sure everything has downloaded first.
I ma sorry, but I ma not that tech savi and do not know how to do that. Are there step by step instructions or a video I could watch to help me. I am 68 yrs old and still working in real estate. Now I need my files and I can not open them. Thank you.
HELLO! Can anybody help me get my files back??
- Mark
Carola11 wrote:
I ma sorry, but I ma not that tech savi and do not know how to do that. Are there step by step instructions or a video I could watch to help me. I am 68 yrs old and still working in real estate. Now I need my files and I can not open them. Thank you.
You need to speak to OneDrive - its their icons, its their software its their program.
My guess is they need to be re-downloaded from OneDrive first as they are online only. However, that is something you need to ask them for.
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