Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

dleigh73's avatar
dleigh73
Explorer | Level 3
3 years ago
Solved

This file cannot be previewed because you are offline

Why can't I see the documents I received?
Error Messages
Preview
Share
View
  • Megan's avatar
    Megan
    3 years ago

    Hi dleigh73, I see.

     

    However those security walls could in some cases be interfering with the way you preview the shared link. And it would help us narrow down the cause, if you could try to disable them, and then check if the link previews the way it should. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey dleigh73, sorry to jump in here, but would it be OK if we reached out via email to  investigate a bit further internally at this point?

dleigh73's avatar
dleigh73
Explorer | Level 3
3 years ago

Thanks for the help but I was able to get our IT dept access the docs and download them for me.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!