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dleigh73's avatar
dleigh73
Explorer | Level 3
3 years ago
Solved

This file cannot be previewed because you are offline

Why can't I see the documents I received?

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  • Megan's avatar
    Megan
    3 years ago

    Hi dleigh73, I see.

     

    However those security walls could in some cases be interfering with the way you preview the shared link. And it would help us narrow down the cause, if you could try to disable them, and then check if the link previews the way it should. 

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Jeff Kleinman, you should be able to respond back to me here, and attach them.

     

    Do you have a camera-like icon to click, when you try to create your response? 

  • Jeff Kleinman's avatar
    Jeff Kleinman
    Explorer | Level 3
    3 years ago

    All is good now.  It started to work today so no need to try and fix it anymore.  Thank you.

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