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gobluejd's avatar
gobluejd
Explorer | Level 3
2 months ago

Thumbnails are not showing for files in Windows explorer

Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
234.4.5591

Question or Issue
When trying to view thumbnails in Windows Explorer, I get generic thumbnails.  Same as what was goin on in this thread (but now closed).  

https://www.dropboxforum.com/discussions/101001013/recent-update-of-the-desktop-app-not-allowing-me-to-see-clip-thumbnails-in-file-/832241/replies/839206

 

Please advise if there is a work around. 

 

desktop
Preview
windows

5 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi gobluejd, thanks for the info. in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

  • gobluejd's avatar
    gobluejd
    Explorer | Level 3
    2 months ago

    Installed and rebooted.  Nothing changed.  Let me know if I need to do anything else.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for the screenshots gobluejd - much appreciated.

    Can you check if this is happening with our latest, stable build of the Dropbox desktop app as well? 

    You can find the installer on this page, if needed. 

  • gobluejd's avatar
    gobluejd
    Explorer | Level 3
    2 months ago

    All AutoCad/Inventor file types, specifically DWG, IPT and IAM

     

  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Welcome back to the community gobluejd​ 

    Is this happening with a certain filetype, or is it ALL files in the Dropbox folder? Just trying to help narrow down the issue

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