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junaidiqbalshaikh's avatar
junaidiqbalshaikh
Explorer | Level 3
3 years ago

Trying to preview a file online, and getting message "This link isn't quite right" why?

Hi,   This is happening with just of one of my file, which is quite regularly used. I access my dropbox account from the browser (chrome) and when I try to open one specific file the following me...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi giorgia brignone, just to clarify does this happen when you try to access your content through a shared link, or when previewing files in your account? 

 

If it's a shared link then is it one that you created or is it coming from someone else? 

giorgia brignone's avatar
giorgia brignone
Explorer | Level 3
3 years ago

Hello Megan,

 

This is a document that I have created and sits among my "homepage", as the starred document among others. It is the only one that I have shared currently (with only one person).

All my other documents are accessible except this one. Thanks for any help!

 

G.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi giorgia brignone, if you try to search for the file name using the search-bar on top of your home page, are you able to locate the file, and preview it? 

     

    Also when you say you created the file, do you mean that you uploaded it to your Dropbox account, or that someone sent it to you, and you added it there? 

    • giorgia brignone's avatar
      giorgia brignone
      Explorer | Level 3
      3 years ago

      For some strange reasons, if I do a search, I cannot find it. Although I made changes to the document last on 27 July. At the time, I had the same problem but I then managed to open it playing with "recent" and "starred" documents. 

      It is a document that I created and then shared; also, it is a document I regularly access/change, even though I cannot seem to find its path. It wasn't an issue until last week...

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi giorgia brignone, could you try checking this page to see if this is a shared file on your account? 

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