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glower23's avatar
glower23
Helpful | Level 5
4 years ago
Solved

Unable to access content

How come I cannot access to view content of file in my local dropbox in my old harddisk after I change to need PC with additional of hard disk which is from the old PC.   I have installed the app...
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  • glower23's avatar
    glower23
    4 years ago

    Hi Hannah, 

     

    Thank you for your respond.

     

    We managed to solve it on the following night.

     

    Thank you.

AnnWood's avatar
AnnWood
Explorer | Level 3
4 years ago

I am having an issue viewing content as well. It baffles me seeing as how I keep getting told storage is full to upgrade. It happens on android and ios app, and the web except from origanal computer. Problem is at the moment said computer is down due to an issue trying to update it and now I have no way to access it. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey AnnWood, I'd be happy to help! 

 

Do you get a specific error when trying to open your files using the website, or the mobile app? Are you able to locate your files there?

 

Feel free to send me any screenshots you might have, showing the error message. Also, let me know if this happens with all of your file types. 

 

Keep me posted!

  • AnnWood's avatar
    AnnWood
    Explorer | Level 3
    4 years ago
    I do I am not sure how to send screenshots on here so. It says.
    Critical process died as far as files go I have no clue, it never gets past start up.
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey AnnWood, sorry to jump in, but I just wanted to mention that you should be able to attach a screenshot through the camera icon within your reply's box.

       

      If you're not seeing it, you could try another web browser or device perhaps. 

      • AnnWood's avatar
        AnnWood
        Explorer | Level 3
        4 years ago
        Will try a different browser because I don’t see one

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