Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here!
Forum Discussion
gavin something
2 years agoExplorer | Level 3
Unable to copy from a Dropbox only folder to my laptop - error code 0x80070780
Hi,
I have an archive which exists on Dropbox only (so not a backup synchronized with my PC). When I now try to copy anything from this Dropbox folder to the laptop, I get error code 0x80070780 and the copy fails. I have already rebooted, and run SFC. The PC has Windows 11.
How do I solve this?
Can you make it available offline and then try to move it gavin something?
10 Replies
- Nancy2 years ago
Dropbox Community Moderator
Hey gavin something, thanks for posting on our forum today.
Do you mind uploading a screenshot of the error message that you mention?
What if you try to create a copy of this archive within your local Dropbox folder first, and then copy this to another location on your computer? Does that result in the same error message?
Let me know when you've got more updates!
- gavin something2 years agoExplorer | Level 3
- gavin something2 years agoExplorer | Level 3
here's a screenshot. I gives the same error with other file types too (jpg, doc,...)
- gavin something2 years agoExplorer | Level 3
"What if you try to create a copy of this archive within your local Dropbox folder first, and then copy this to another location on your computer?"Do you mean from the dropbox-only folder to a Dropbox folder that is then synced with my PC? Where & how can I do this on Dropbox? When I use windows explorer to copy I get the error.
- Walter2 years ago
Dropbox Community Moderator
Hey gavin something, sorry to jump in here, but could you clarify if this zip file is available offline on your computer or online only?
- gavin something2 years agoExplorer | Level 3
Online only. Apart from the pc backup, I have some files archived in a separate folder on Dropbox only.
- Walter2 years ago
Dropbox Community Moderator
Can you make it available offline and then try to move it gavin something?
- gavin something2 years agoExplorer | Level 3
That worked 🙂
It's not how things should be, I would expect a simple copy-paste to go without errors, but at least it's a workaround.
- MPrindes2 years agoNew member | Level 2
error code 0x80070780 showing on all dropbox files on PC after unlinking dropbox and deleting the app. All files are gone in dropbox too. I'm unable to delete them on my PC due to this error code and when I contact microsoft windows for help they say it's an issue with dropbox not windows.
- Jay2 years ago
Dropbox Community Moderator
Hi MPrindes, I've merged you to this thread, please could you try the steps in the posts above to see if they help?
Keep me updated with any progress!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!