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thorelen's avatar
thorelen
Explorer | Level 3
3 years ago

Unable to download most files from the website

Hello! I can acces som photos, but not all uploaded files. Maybe it's only shared files I can't access. Here's my case: I am a consultant/developer using DropBox to distribute SW to my (one an...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for bringing this to our attention, thorelen.

 

Are you seeing the same issue if you try to download your files using a different browser or a private browsing window?

 

Keep me posted.

  • thorelen's avatar
    thorelen
    Explorer | Level 3
    3 years ago

    I do not want to install alternative browsers. I do not know if it is possible to have private windows in FireFox, and I don't want to find out. The point here is:

    • We are logged in remotely to Ubuntu
    • It has worked for years
    • My client can access the (shared) files in FireFox using his own DropBox-account
    • I can not access them using my account
    • From my home computer I can access the files on dropbox.com in different browsers
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey thorelen, we do need to see if this is a browser issue, since it works on other computers, if you can check the private browsing windows and a different browser, please do.

       

      Also, just to clarify, is accessing the files the issue, or downloading them?

      • thorelen's avatar
        thorelen
        Explorer | Level 3
        3 years ago

        I cannot access the files and therefor I cannot download them

        As I have stated several times now: It works on my home computer in Chrome (bothe normal and private browser window) . It is when I access DropBox.com from Firefox on a remote computer I have problems. See my first post for more details. It started one week ago. Other people using their own accounts are able to access the files (via remote connection) . But not when I use my account. I am the owner of the files.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi thorelen, can I send you an email, in order for us to have a closer look into this?

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