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Clangdon's avatar
Clangdon
New member | Level 2
8 years ago
Solved

Unable to open files synced to computer

Hi -  I've been using dropbox for a few  months now and it has been aweseome -  I've got a distributed team of 10 people working across the country - and we've been sharing files on Dropbox witho...
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  • Norah's avatar
    Norah
    8 years ago
     
    Hi Clangdon, I’m sorry to hear you are still experiencing this issue and thank you for the additional information.
     
    Try quitting the Dropbox application by using the steps below:
     
    • Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux)
    • Click on the gear icon in the Notifications panel and select "Quit Dropbox"
     
    You may want to check other applications or components of your Operating System that could be causing this. If the issue persists when Dropbox is completely closed, this suggests that the cause is related to something outside of the Dropbox application.
     
    Let me know how it goes!
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Sorry to hear this persists kajakiem. Let's have a look now!

Could you let me know if those files are synced locally to your device or if they happen to be set to 'Online Only' via your desktop app's Smart Sync settings? You can verify this by checking your files' syncing status icons if needed. 

Also, is your desktop app showing 'Up to date' when performing those actions?

Let me know what you find and we'll take it from there. 

kajakiem's avatar
kajakiem
Explorer | Level 3
7 years ago

Hello Walter 

 thank you for quick response,

yes, problem concerns only-online files. How do I switch them to files that I can use?

Bests,

  • kajakiem's avatar
    kajakiem
    Explorer | Level 3
    7 years ago

    I am looking for information on only-online files, because I can not open them in any program, I need to download them to my computer first. I was wondering how do I turn "only-online" files into normal dropbox files that I can edit from my computer.

    My desktop app is showing 'Up to date' when performing those actions.

    • Fiona's avatar
      Fiona
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hey kajakiem! 

      Online only files are shown locally and you should be able to edit them. You can see how they should look like here. 

      To switch all your files to "Local" just select all your folders with your mouse. :mouse_three_button:

      Right click (or control click for Mac) > Smart Sync> and "Local". Then your files will start syncing and when syncing is completed you will have the local green checkmarks instead of the gray cloud icons on your desktop. 

      Let me know how this worked for you. 

       

       

      • kajakiem's avatar
        kajakiem
        Explorer | Level 3
        7 years ago

        Where should I do it? In Finder? There is Smart Sync option there...

         [IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]. 

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