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Unknown error occurred while accessing anything on Dropbox
Hundreds of files stored in Dropbox, and now I get this "Unknown error occurred while accessing <filename>" message when I try to open any of them. Guess I'll have to start using my hard drive to ba...
Accessing files on Dropbox over a stable secure WiFi connection, through Windows File Manager or through a hyperlink in an Excel spreadsheet. In File Manager, if the file shows a check mark in a green dot, the file opens properly. But if the file shows a cloud in a gray dot (which is by far the majority), I get an error message trying to open it. The error message is different depending on whether it is a PDF or JPG file.
Yesterday I tried opening files from my phone, and the files that gave me error messages on my laptop opened just fine from my phone. That tells me that the files themselves are not corrupted, and suggests there's something in the laptop setup. But those files used to open with my laptop. And I need them to open with my laptop, because all I can do with them on my phone is view them.
- Jay
Dropbox Community Moderator
The mobile app doesn't store files on it, unless you mark files as offline there, so they just download from the site each.
Are you getting the preview error when opening the files with a green icon or the cloud icon, or for both of them?
Not sure what you're saying re: the mobile app not storing files, but downloading each. The point?
"Preview error"? The error happens when I try to open -- not preview -- files on my laptop.
As I said, files with the green check mark open on my laptop just fine, but files with the gray cloud do not open on the laptop, they produce an error message. But all of them open fine on my phone.
Both my phone and my laptop are on my home WiFi when I am at home.
- Jay
Could you try quitting the app and rebooting the computer to see if this helps?
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