Unknown error occurred while accessing anything on Dropbox

Hi, Megan,

Well, I don't know what's going on.  I spent most of the day working in those directories.  The cloud icon was replaced with a gray "X", and none of those files would open (PDFs and jpegs).  Not all the files were bad (had the gray "X" and gave errors when I tried to open them), but it was the majority of them, say two-thirds to three-fourths of them.  Now, I was accessing (or attempting to access) the files through Windows File Manager or through my mail client, not through the Dropbox app (version 170.4.5895).  I did start up the app, and saw File Manager doing what looked like a refresh, and now all the file icons are document previews or have green checkmarks and there are no gray "X" marks.  I thought that when I accessed the files through the Dropbox folder in File Manager, that would use Dropbox to open the files.  Is that not the case?  I always had the Task Bar icon next to the WiFi icon, so I assumed Dropbox was running in the background.  Not so?  Do I need to run the app?

At any rate, at this moment everything looks good.  I don't know why, and I have little faith that it won't revert to gray "X" marks and error messages later.  And I don't know why I could view all those files from my phone even when I got error messages on the same files from my laptop.  That does suggest the issue was with my laptop, and not with the files themselves.  Unfortunately, I couldn't work with them on my phone, only view them.