Unresponsive download button in Safari

Hey grafikermc - I can see that Megan already opened a ticket for you in our system a little while ago. 

If you're unable to find her message in your email's inbox and/or spam/junk folder, then you might want to reach out to our support team from your end directly.

In any case, please keep us posted. 

Unfortunately, I did not receive the email.

Hey grafikermc, can you check if the email has gone to your spam folder?

If not, please add no-reply@dropbox.com to your email contacts and let us know, so we can send you another email.

Your email did not arrive, I added the email address no-reply@dropbox.com as you specified.

I have this same problem. Bit, if I kill cookies, then share a link to myself, then download it from that link like an outside user, I can get it to download. But not AT ALL from my own dropbox that houses the file.  This is only a problem in Safari.  but unfortunately that's my primary browser and this is a colossal pain to do every time.

Hey grafikermc, have you tried to reach out to our Support directly from your end? 

Hey Jason211 thanks for posting here!

It might sound trivial, but have you made sure that you're using the latest version of Safari on your end? 

Also, have you tried to restore the browser to its default settings, by any chance?

Let me know!

i'm also having this issue, suddenly started about 24 hours ago and despite updating the computer, clearing the cache, cookies etc. restarting over and over i cannot get the download button to work. what is the solution for this?!

Hey motorsportaus thanks for posting here!

Just wanted to check in with you and see if you still face the same issue. 

If so, does that only happen when you access Safari? 

Keep me posted, and we'll take it from there!