Forum Discussion

Scottpbrown's avatar
Scottpbrown
Explorer | Level 4
2 years ago

Video download from dropbox wont play

I have a video downloaded from dropbox, but when i play it, it only shows the dropbox icon and no sound. This video was sent to me by somebody else, the file size indicates there is something there, but nothing plays. Any idea? Can this video be recovered? If so, how?

 

Thanks

Download
Preview

37 Replies

Replies have been turned off for this discussion
Show More
  • haisletjason's avatar
    haisletjason
    Explorer | Level 3
    2 years ago

    Sorry I have been away for awhile

     

    I have downloaded each separately.  If I try to download as a group the files get zipped and when I try to unzip I get an error stating there is nothing to unzip.  

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, haisletjason! Please check your email address, and reply back to me.

     

    Cheers.

  • Scottpbrown's avatar
    Scottpbrown
    Explorer | Level 4
    2 years ago
    Rubs salt in the wound that I’m getting notifications about staff sorting similar problems when I wasn’t offered the same service! You can at least stop me getting the notifications! 🤬
  • haisletjason's avatar
    haisletjason
    Explorer | Level 3
    2 years ago

    Nancy

     

    Hope you are still monitoring this.  There are a few other files I am having trouble downloading.  I tried a different computer, different browser, different browser on different computer, incognito window, cleared cache.  Just something stopping video from downloading.  I am downloading everything off dropbox that I can.  I need some resolve to this before December 21, as I fear I will loose whatever I can not download.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi haisletjason, do you try to download everything in a bunch or individually? 

  • haisletjason's avatar
    haisletjason
    Explorer | Level 3
    2 years ago

    Megan

     

    I have downloaded both ways and neither one worked.  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info haisletjason 

     

    One more thing, please: are the files inside your account, or do you access them using a shared link that was sent to you? 

  • haisletjason's avatar
    haisletjason
    Explorer | Level 3
    2 years ago

    Inside my account, but I have even shared them with others and they are not able to download either.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!