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Video download from dropbox wont play
I have a video downloaded from dropbox, but when i play it, it only shows the dropbox icon and no sound. This video was sent to me by somebody else, the file size indicates there is something there, ...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey haisletjason! Do you mind if we message you to this email address, and further assist via email?
Nancy
Not at all. Thank you
- Nancy
- Rubs salt in the wound that I’m getting notifications about staff sorting similar problems when I wasn’t offered the same service! You can at least stop me getting the notifications! 🤬
Nancy
Hope you are still monitoring this. There are a few other files I am having trouble downloading. I tried a different computer, different browser, different browser on different computer, incognito window, cleared cache. Just something stopping video from downloading. I am downloading everything off dropbox that I can. I need some resolve to this before December 21, as I fear I will loose whatever I can not download.
- Megan
Hi haisletjason, do you try to download everything in a bunch or individually?
Megan
I have downloaded both ways and neither one worked.
- Megan
Thanks for the info haisletjason
One more thing, please: are the files inside your account, or do you access them using a shared link that was sent to you?
Inside my account, but I have even shared them with others and they are not able to download either.
- Megan
Hi haisletjason, can I send you an email, in order for us to have a closer look into this?
Megan,
Sorry just now seeing this. Yes you can send me an email.
Also, some how a few more were able to download with out issue. But there are two more that are still having issues. Basically only about half the video will download.
- Walter
Hey haisletjason - sorry to jump in here, but could you clarify the size of the files that aren't downloading at the moment?
Have you tried clearing the browser's cache again lately? Also, have you ensured that you have enough hard drive space for the downloads?
Walter
One is 53.97GB, the other is 32.45GB. The drive I am trying put them on has 1.32TB Free
I have cleared cache, swapped computers, swapped browsers, signed out and back in.
- Walter
And is the download failing with an error or the files download successfully and won't open haisletjason?
- The download was failing with a systems error and recently it is downloading, but only seems to down load half. It shows 2 or 3 hours to download, but then stops downloading, but shows complete.
I have downloaded just as large files to Google drive and One Note without issue on same computers, same network, same browser. - Walter
Thanks for the additional details there haisletjason
I've just followed up via email so that we can investigate further.
Whenever you get the chance, please have a look at your inbox and we'll take it from there.
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