Forum Discussion

Scottpbrown's avatar
Scottpbrown
Explorer | Level 4
2 years ago

Video download from dropbox wont play

I have a video downloaded from dropbox, but when i play it, it only shows the dropbox icon and no sound. This video was sent to me by somebody else, the file size indicates there is something there, ...
Download
Preview
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi haisletjason, do you try to download everything in a bunch or individually? 

haisletjason's avatar
haisletjason
Explorer | Level 3
2 years ago

Megan

 

I have downloaded both ways and neither one worked.  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info haisletjason 

     

    One more thing, please: are the files inside your account, or do you access them using a shared link that was sent to you? 

  • haisletjason's avatar
    haisletjason
    Explorer | Level 3
    2 years ago

    Inside my account, but I have even shared them with others and they are not able to download either.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi haisletjason, can I send you an email, in order for us to have a closer look into this? 

  • haisletjason's avatar
    haisletjason
    Explorer | Level 3
    2 years ago

    Megan,

     

    Sorry just now seeing this.  Yes you can send me an email.  

     

    Also, some how a few more were able to download with out issue.  But there are two more that are still having issues. Basically only about half the video will download.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey haisletjason - sorry to jump in here, but could you clarify the size of the files that aren't downloading at the moment?

     

    Have you tried clearing the browser's cache again lately? Also, have you ensured that you have enough hard drive space for the downloads? 

  • haisletjason's avatar
    haisletjason
    Explorer | Level 3
    2 years ago

    Walter

     

    One is 53.97GB, the other is 32.45GB. The drive I am trying put them on has 1.32TB Free

     

    I have cleared cache, swapped computers, swapped browsers, signed out and back in. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    And is the download failing with an error or the files download successfully and won't open haisletjason? 

  • haisletjason's avatar
    haisletjason
    Explorer | Level 3
    2 years ago
    The download was failing with a systems error and recently it is downloading, but only seems to down load half. It shows 2 or 3 hours to download, but then stops downloading, but shows complete.

    I have downloaded just as large files to Google drive and One Note without issue on same computers, same network, same browser.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional details there haisletjason 

     

    I've just followed up via email so that we can investigate further.

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!