Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

H7nnah's avatar
H7nnah
New member | Level 2
9 months ago

Video freezing when trying to preview.

I have downloaded longer videos from a dropbox folder, and a few minutes in, the video freezes. At first I thought it was because of the editing software I was using, but changing it didn't help anyt...
Download
Preview
Videos
Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
H7nnah wrote:

I have downloaded longer videos from a dropbox folder, and a few minutes in, the video freezes.

How are you downloading the video? Have you used the Download button on the Dropbox website, or some other method? Does the video freeze at the same point each time, and if so, how many minutes into the video is it?

If you play the file in a video player, rather than an editor, is there any difference? I would suggest opening the file in VLC (free download) and see if the full video plays. If it doesn't, you likely haven't downloaded the full video.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!