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Forum Discussion
H7nnah
9 months agoNew member | Level 2
Video freezing when trying to preview.
I have downloaded longer videos from a dropbox folder, and a few minutes in, the video freezes. At first I thought it was because of the editing software I was using, but changing it didn't help anyt...
H7nnah
9 months agoNew member | Level 2
Yes I am downloading the video using the download button on the dropbox website! The videos usually freeze around 6-7 minutes, not the same time every time. I have also tried playing in a video player, outside of the editing software, and I'm having the same issue. The video says its 32 minutes long but cuts out way before
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