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Forum Discussion
Video freezing when trying to preview.
I have downloaded longer videos from a dropbox folder, and a few minutes in, the video freezes. At first I thought it was because of the editing software I was using, but changing it didn't help anyt...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi aahamilt, regarding the videos, could you clarify what you mean by freezing exactly?
A screenshot of what you're seeing on the site could help us out a lot.
when I send a link to person, when they watch it, it freezes up part way throu, but they can still hear the audio, when I play the video BEFORE uploading it to dropbox, it does not freeze, but after uploading, it freezes, I did try reformatting it from .mp4 to .mkv and it did not freeze when viewing. Not sure why all of sudden my videos keep freezing. I have uploaded throu desktop and web. same thing.
- Megan
Hey aahamilt, let me jump in here too!
How large are the videos, and does it happen with all of them?
Have you tried previewing the content using an entirely different browser, or an incognito mode without active plug-ins?
my videos are usually done with my external webcam 640x480 in mp4 format and friends are viewing the links on their phones, I am using Google Chrome. I have not tried a different browser as I use Chrome with my Google TV, acct and login to dropbox with Google. For some reason its the format, mp4. I use Format Factory to change the format to .mkv and those videos don't freeze. I did experiment with 2 friends. same results. mp4 freezes and only if I reformat will it play without freezing.
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