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jairyhunter3's avatar
jairyhunter3
New member | Level 2
9 days ago

"Video not available or not supported for this browser" error on Safari

Hi,  I have uploaded several videos to a Dropbox folder, but when I try to view on a computer (Mac, Safari (v.26) Mac OS - Tahoe 26 -- recently updated), I get the image below with a "spinning" box...
Videos
View
Web
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 days ago

Hey jairyhunter3, thanks for letting us know about this.

If you're having this issue only in Safari, it does seem to be a browser related issue.

Try these steps to confirm the above and also make sure to update Safari on your computer to the most recent version to see if it helps.

Let us know how it goes!

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